Return Policy
Effective: May 2, 2025
CognorylVault is committed to your satisfaction with our coaching services and digital courses. This Return Policy outlines our refund process.
1. Eligibility for Refunds
You may request a refund within 14 days of purchase if:
- You have not accessed more than 10% of the course content
- The request is made in writing to [email protected]
2. Refund Process
To request a refund:
- Email us within 14 days with your order number and reason for the request
- We’ll review your access history and respond within 5 business days
- Approved refunds are issued to the original payment method within 7-10 business days
3. Non-Refundable Services
One-on-one coaching sessions and live webinars are non-refundable once delivered.
4. Consumer Rights
This policy does not affect your statutory rights, such as the EU’s 14-day cooling-off period for digital purchases.
5. Contact Us
For refund requests or questions, email [email protected].